Shipping
International shipping is handled by INTERNATIONAL EMS, within 1 week time delivery usually.
All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
All international shipments are shipped via EMS express mail ONLY, and We do not use regular Air Mail for international orders. That is why you can enjoy free shipping and great discount offering here. Save more money now enjoying real brand new quality.
We are a professional online dealer and ask EMS express ship the items for us. Please make sure you are at home when the packages will be arrived.
After placing an order,you can track your order online with clicking the botton of "Order Tracking" at the website!
Return Policy
If for any reason you are not satisfied with the item you received, you may return it for an exchange under the below conditions:
1. In which circumstance, we provide replacement?
A: if customer fined the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement(Please fill in the Return & Exchange form),and Return request must be no later than 3 business days from the day you received it. We will NOT give the compensation and resend fee when you ship back items to us. When you ship back the items. Please send email to tell us the tracking number, make sure you pack the items well and no damage of them. We will NOT provide any replacement if we receive the damaged return items made by shipping cause.
B. If you find you have not been interested in certain items, we don't provide replacement.
C. When you received goods, and find defective items, you should tell us in next 3 days. With a long time, we can not verify defective item is we provide, or broken by customer. So it is difficult to adjudge who charge liability.
D: When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item. Restocking fees amount USD 50 per bag and USD 30 per wallet. Items should be returned in unused condition and original packaging.
E. When we received your damaged items sent back, we will verify if back item is in good condition. We will ship new replacement to you by EMS/DHL（some special country）. Shipment takes 8 - 14 days.
F. If you place a new order, and shipped by express, we will put replacement together in one package.
2. Unless otherwise stated, all fees are quoted in U.S. Dollars. You are responsible for paying all fees and associated cost with the Site in a timely manner with a valid payment method.
3. When the items are signed by someone according to the record shown on the delivery system, we are supposed that you will receive the items. That is not our responsibility if the parcel is picked by anybody else; you had better go to the post office to request the post officer send parcel to the right guy.
How to exchange/return products:
Return requests should be emailed to coachhandbags03@hotmail.com
As per our policy and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.
Credit card payment will be refunded since we send email to tell you. The process refunded proceeded by the bank will take about 12-14 working days. The detail you can ask for your own bank.
Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.
